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Return Policy

  1. We receives exchange / return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.
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  3. Your exchanged / returned items should be on logistic courier within 7 days since you have received the items. Please notify us beforehand by sending an email to nevertoooldproject@gmail.com with the details of the items you want to exchange/return.
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  5. Return / Exchange will be processed immediately after we receive the items at our warehouse.
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  7. For return / exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee.
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  9. For other reason for return / exchange, customer shall bear the additional shipping fee (both shipping from customer to us and from us to customer).
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  11. Exchange with more expensive items requires customer to pay the difference in price, while exchange with cheaper items will get refund of the difference in price.
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  13. Please allow us up to 7 working days to process your exchange / return.
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